Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

Gambling is a form of entertainment. Like any entertainment activity, it carries risks when practised without boundaries. The vast majority of bdjlapp players enjoy the platform recreationally — placing a bet on a Bangladesh Tigers match, spinning a few slot rounds, or joining a live dealer table — without any negative consequences. For a smaller group of players, however, gambling can become problematic and may affect their financial health, relationships, and overall wellbeing.

bdjlapp takes this reality seriously. We have built a comprehensive responsible gaming framework that gives every player the ability to manage their gambling activity, access accurate information about the risks of problem gambling, and seek help if needed. This framework is not a legal afterthought — it is an integral part of how we operate.

Every tool described on this page is available free of charge to all registered bdjlapp players. No fees apply, no minimum play requirements are imposed, and activating any responsible gaming feature will never negatively affect your standing as a player or your ability to withdraw any existing balance.

1.1 Who This Page Is For

This page is intended for all bdjlapp players in Bangladesh, as well as for parents, guardians, and individuals who are concerned about the gambling habits of someone they know. If you are reading this page because you are worried about your own gambling behaviour or that of a friend or family member, we encourage you to read the full page and reach out to our support team — we are here to help, not to judge.

2. Age Restriction — 18+ Only

Age verification is one of the most important safeguards in responsible gaming. bdjlapp applies a rigorous, multi-step age verification process to every new account registration. This includes:

• Mandatory date of birth entry during account registration, with real-time validation;
• Know-Your-Customer (KYC) document checks requiring a valid National Identity Card (NID), passport, or other government-issued ID that confirms the player's age;
• Secondary verification where transaction patterns or system flags suggest potential age misrepresentation;
• Immediate account suspension and fund return if a player is found to be under 18 at any point during their account lifecycle.

If you suspect that a minor has registered on bdjlapp using false information, please report this immediately to support@bdjlapp. We will investigate without delay and take all appropriate action, including permanent account closure and return of any deposited funds to the payment source.

2.1 Age Verification for bKash, Nagad, and Rocket Users

Players who deposit using mobile financial services such as bKash, Nagad, or Rocket must ensure that the mobile account used is registered in their own name and belongs to a person aged 18 or above. Using a parent's or guardian's bKash or Nagad account to fund a bdjlapp account is a violation of our Terms & Conditions and may result in permanent account closure.

3. Player Protection Tools

bdjlapp provides a suite of account-level tools that give players direct control over their gambling activity. All tools are available in the "Responsible Gaming" section of your account settings panel. Changes take effect immediately, with cooling-off periods applied for any increases to limits (to prevent impulsive decisions).

3.1 Deposit Limits

A deposit limit restricts how much money you can add to your bdjlapp account within a defined time period. Available configurations:

• Daily limit: Maximum total deposits within any 24-hour rolling period;
• Weekly limit: Maximum total deposits within any 7-day rolling period;
• Monthly limit: Maximum total deposits within any 30-day rolling period.

Deposit limits denominated in Bangladeshi Taka (৳) can be set to any value of your choosing. Decreases to a deposit limit take effect immediately. Increases to a deposit limit are subject to a mandatory 24-hour cooling-off period before taking effect. This asymmetry is intentional — it gives you time to reconsider any decision made during a moment of impulse.

Example: If you set a monthly deposit limit of ৳10,000 and later request an increase to ৳15,000, the increase will not be applied for 24 hours, during which time you can cancel the request if you change your mind.

3.2 Loss Limits

A loss limit caps how much you can lose (net) over a given period. Unlike a deposit limit, a loss limit accounts for winnings — if you deposit ৳5,000 and win ৳3,000 during the period, your net loss so far is ৳2,000. This is a more precise tool for controlling your actual financial exposure from gambling activity. Loss limits are available on the same daily, weekly, and monthly basis as deposit limits, and the same cooling-off period applies to any increase requests.

3.3 Wager Limits

Players who prefer to control their activity at the individual stake level can set a maximum single wager amount. This prevents placing any bet — on a cricket match, slot spin, or live dealer hand — above the configured stake ceiling. Wager limits are a useful complementary tool for players who want to maintain session enjoyment without the risk of a single large bet undermining their budget.

3.4 Session Time Limits

A session time limit automatically logs you out of bdjlapp after a defined continuous play period — for example, 1 hour, 2 hours, or 4 hours. After logout, a brief cooling-off message is displayed before you can log back in. This tool is particularly recommended for players who find that time passes quickly during live cricket betting or slot play.

3.5 Reality Check Notifications

Reality check is a softer version of the session time limit. Rather than logging you out, it displays a configurable pop-up notification at regular intervals — every 30, 60, or 90 minutes — showing your session duration, the number of bets placed, and your net result (profit or loss). You can then choose to continue playing, take a break, or log out. The reality check respects your autonomy while ensuring you remain informed.

4. Self-Exclusion

Self-exclusion allows you to close your bdjlapp account for a defined period or permanently. During self-exclusion:

• Your account is immediately suspended — you cannot log in, place bets, or access games;
• Your available balance is preserved and can be withdrawn before or after the exclusion period;
• All marketing and promotional communications are immediately stopped;
• Your player data is retained in accordance with our Privacy Policy for legal and compliance purposes;
• Re-registration during an active self-exclusion period is strictly blocked — any account opened in violation of a self-exclusion will be closed immediately;
• Self-exclusion cannot be reversed early — the selected period must run its full course before reinstatement is possible;
• Permanent self-exclusion results in the irrevocable closure of your account with no reinstatement option.

4.1 How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels:

1. Account Settings: Navigate to Account → Responsible Gaming → Self-Exclusion in your bdjlapp dashboard and follow the on-screen instructions;
2. Live Chat: Contact our 24/7 live chat support and request self-exclusion directly — a support agent will process it within minutes;
3. Email: Send a request to support@bdjlapp with the subject line "Self-Exclusion Request", including your registered username and the desired exclusion period.

Available self-exclusion periods are: 6 months, 1 year, 3 years, 5 years, and permanent. If you are in crisis and need immediate help, please use the live chat option — our agents are trained to handle these conversations with care and urgency.

4.2 Time-Out (Short Break)

If you need a brief break but do not wish to self-exclude, a time-out is a lighter alternative. Time-out periods of 24 hours, 48 hours, 7 days, and 30 days are available. Unlike self-exclusion, a time-out will expire automatically at the end of the period and your account will be reinstated. Time-outs are still comprehensive — your account is fully suspended and marketing is paused — but they are designed for situations where a short pause is all that is needed.

5. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition characterised by persistent and recurrent gambling behaviour that causes significant distress or impairment. It can affect anyone regardless of age, background, income level, or education. In Bangladesh, where cricket betting and online casino games are growing in popularity, awareness of the signs is more important than ever.

Problem gambling does not always look the way people expect. It is not always about losing large sums of money. For many people, it manifests as a loss of control — an inability to stop gambling even when they want to, or a pattern of chasing losses that gradually escalates.

5.1 Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming problematic — either for yourself or for someone you know:

• Spending more money on gambling than you can afford to lose;
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling;
• Chasing losses — placing further bets in an attempt to recover money already lost;
• Lying to family members or friends about how much time or money you spend gambling;
• Neglecting work, studies, family responsibilities, or social relationships because of gambling;
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop;
• Using gambling as an escape from stress, anxiety, depression, or personal problems;
• Repeated unsuccessful attempts to cut down or stop gambling.

If you recognise several of these signs in your own behaviour, please take the self-assessment in the next section and consider reaching out for support. You are not alone, and help is available.

6. Self-Assessment Questions

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are not submitted or stored anywhere. They are simply a reflective tool to help you evaluate your current relationship with gambling.

If you answer "Yes" to three or more of these questions, we strongly recommend that you contact our support team or one of the external support organisations listed in the next section.

7. Support & Resources

bdjlapp encourages any player who is experiencing difficulties with gambling to seek support — from us directly, or from specialist organisations. You do not need to be in crisis to ask for help; early intervention leads to better outcomes.

7.1 bdjlapp Internal Support

Our player support team is trained in responsible gaming procedures and can assist with all of the following:

• Setting or adjusting any deposit, loss, wager, or session limit on your account;
• Activating a time-out or self-exclusion;
• Answering questions about how our responsible gaming tools work;
• Providing a confidential, non-judgmental space to discuss concerns about your gambling behaviour;
• Signposting to external professional support services where appropriate.

Contact bdjlapp support at any time: support@bdjlapp — available 24 hours a day, 7 days a week, including all Bangladesh public holidays. Live chat response time: under 3 minutes. Email response: within 72 hours for detailed responsible gaming requests.

7.2 Recommended Approach for Family Members

If you are concerned about the gambling behaviour of a family member or friend in Bangladesh, we recommend the following approach:

1. Open a calm, private conversation. Choose a quiet moment — not directly after a gambling incident — and express your concerns using "I feel" language rather than accusatory statements;
2. Gather information. Learn about problem gambling so you can understand what your loved one is experiencing. The signs and self-assessment on this page are a good starting point;
3. Encourage professional support. Offer to help them contact a counsellor or specialist organisation — going together to an initial appointment can lower the barrier;
4. Set boundaries. Do not provide money for gambling, and protect shared finances if necessary;
5. Seek support for yourself. Supporting someone with a gambling problem is emotionally demanding. Please take care of your own mental health throughout this process.

8. Parental Controls & Underage Access Prevention

bdjlapp is an exclusively adult platform. We take every reasonable step to prevent minors from accessing our services, but we also recognise that parents and guardians play an equally important role in keeping children safe online.

8.1 Steps Parents Can Take

• Install reputable parental control software on shared family devices — such as Google Family Link, Apple Screen Time, or third-party solutions available in Bangladesh;
• Never share your bdjlapp login credentials with a child or leave your account logged in on a device accessible to minors;
• Keep your bKash, Nagad, Rocket, or bank payment credentials private and ensure your payment apps are password-protected or biometrically locked;
• Have age-appropriate conversations with your children about the risks of online gambling and why it is restricted to adults;
• Regularly review browser history and installed apps on devices used by younger family members.

8.2 Reporting Underage Access

If you discover or strongly suspect that a minor has accessed bdjlapp — whether using their own registration or yours — please report this immediately to support@bdjlapp with the subject line "Underage Access Report". We will investigate the matter urgently, suspend the account in question, and return any deposited funds to their source. We treat underage access reports with the highest priority and will act on them within 2 hours of receipt.